Live chat for WordPress and WooCommerce
Formilla Live Chat adds a responsive chat widget to your WordPress or WooCommerce site so visitors can ask questions, request support, or start a conversation with your team. The paid plans extend the basic live chat experience with visitor visibility, engagement tools, team workflows, customization, and automation options.
The available paid editions include the Premium, Professional, and Growth tiers. This page covers the Professional and Growth packages as part of the wider paid-plan range.
Understand visitors in real time
Professional and higher packages include real-time visitor monitoring. You can see active visitors, the page they are currently viewing, how long they have been on the site, whether they are new or returning, and information such as country, operating system, browser, referring site, and IP address. The visitor information refreshes automatically every few seconds, helping agents decide when a conversation may be useful.
Monitoring is intended for live visitor awareness rather than stored website analytics. The supplied product information states that anonymous visitor information is not stored unless a visitor actually initiates or responds to an online chat request.
Engage visitors and qualify leads
Premium packages support proactive chat, allowing a chat invitation to appear automatically after a defined number of seconds. Smart Messages can display custom messages in different visitor scenarios. Growth package functionality also includes marketing automation through email messaging.
Custom chatbots can qualify leads, book meetings, and provide product or service information without requiring a live agent. Chatbots are available as a paid add-on for Premium packages. A.I. ChatGPT Bots are also available as a paid add-on for responding to visitor questions around the clock.
Support efficient team conversations
- Canned replies: use keyboard shortcuts for common answers, with unlimited saved replies on Premium plans.
- File sharing: let visitors and agents exchange files during chats, with controls to disable sharing for visitors, agents, or both on the Professional package.
- Chat broadcast: notify online agents about incoming chats so they can accept or decline based on availability.
- Chat transfer: pass a conversation to another available agent and include a private message with additional details.
- Typing indicators: show when a visitor or agent is composing a message.
- Desktop notifications: receive alerts for incoming chats in supported browsers, including Chrome, Firefox, and Safari.
Customize the visitor experience
All packages allow the online and offline widget text to be customized in any language. You can adjust widget colors, message colors, fonts, backgrounds, banners, and themes to match your site. Advanced customization options provide further control over the live chat widget.
Installation and first use
Install and activate the Formilla Live Chat plugin from your WordPress site. The chat button appears on the WordPress or WooCommerce site after activation, using the out-of-the-box Formilla web interface. Sign in to your Formilla account to begin chatting, configure the widget, and select the paid capabilities relevant to your package.
For mobile support, install the Formilla app on an iPhone, iPad, or Android device and sign in to the Formilla account. Agents can then reply from a mobile device or tablet while the responsive widget remains accessible to visitors on smartphones.
