Build structured documentation for different audiences
Echo Knowledge Base Pro expands WordPress documentation with advanced organization, search, access control, AI tools, and content management features. It is designed for knowledge bases containing documentation, FAQs, articles, quizzes, notes, and related resources. The Pro edition supports unlimited separate knowledge bases, making it possible to maintain distinct article collections for different products, departments, or user groups.
Each knowledge base can have its own articles, categories, and tags. Content can be imported or exported using CSV or XML formats, which supports migration and backup workflows. Article links can also point readers to PDFs, external documentation, videos, or other resources.
Help visitors find useful answers
Advanced Search adds keyword highlighting on article pages, category filtering, search-box styling controls, and helper text or links below the search bar. Search analytics show popular queries and searches that return no results, helping you identify documentation gaps and opportunities for improvement.
AI Smart Search can display intelligent results in a dialog with configurable sections such as an AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, and Contact Us. The feature can also be embedded with a shortcode. When users search, results can include relevant knowledge-base articles and an Ask AI option for exploring the same query further.
Analyze and improve documentation
AI Content Analysis evaluates article quality and provides recommendations for improving documentation. Its listed insights include tags analysis, readability scoring, and content gap analysis. You can use these tools to review article clarity, structure, organization, and areas where additional information may be needed. Article traffic can help prioritize improvements.
AI Quiz Generation creates quiz drafts from knowledge-base articles. Before publication, you can refine the title, introduction, questions, answers, and explanations. This supports training and engagement without requiring every quiz to be written from the beginning.
Control access to private content
Content Protection, also called Access Manager, restricts knowledge-base access to specific users, groups, WordPress roles, or custom permissions. This is useful for private or internal documentation and for sites that need separate access rules for different content collections.
AI Chat access can also be controlled. Depending on the configuration, it can be available to everyone, logged-in users only, or selected WordPress roles. Different access rules can be set for each chat location.
Extend AI content sources
Pro AI tools can use additional content beyond knowledge-base articles, including pages, posts, and custom post types. PDF files can be uploaded and converted into knowledge-base articles with optional AI formatting that organizes information into headings, lists, and paragraphs. PDFs can also be converted into AI training notes to expand the information available to AI features.
Installation and setup
Begin by adding Echo Knowledge Base Pro to your WordPress site, then create a knowledge base and organize its articles, categories, and tags. Enable only the Pro tools needed for your workflow, such as advanced search, protection, AI analysis, smart search, or quiz generation. For AI features, add an OpenAI API key in Knowledge Base settings, or configure the supported Google Gemini models, and select the features you want to use.
