Live support and automated conversations
Tidio Premium is a WordPress live chat solution for businesses that want to communicate with website visitors, answer questions, generate leads, and support sales. It combines a responsive chat widget with live conversations, AI-assisted answers, chatbot tools, and a shared workspace for customer communication.
Visitors can contact your team in real time from desktop, tablet, or mobile devices. Support teams can also use Lyro, Tidio’s conversational AI customer support agent, to handle up to 70% of inquiries automatically according to the supplied product information. Premium access includes features such as unlimited AI chatbot responses, automation, and multi-agent support.
Customer support and sales workflows
- Chat with visitors in real time to answer questions and resolve issues.
- Use Lyro AI to provide automated responses to customer inquiries.
- Build chatbots with drag-and-drop tools or start from prebuilt templates.
- Track live visitors and begin conversations based on behavior or location.
- Route messages to the appropriate team with departments and agent routing.
- Send proactive messages and use smart popups based on visitor actions.
- Combine conversations from live chat, Facebook Messenger, Instagram, and email in one inbox.
For online stores, the WooCommerce integration lets you view visitor carts and order history and send product cards directly in chat. This supports product recommendations, upselling, abandoned-cart conversations, and real-time assistance during the buying process.
Widget controls and communication options
Customize the live chat widget to match your website branding and user experience. You can choose which WordPress pages display the widget, limit its display by country, or hide it on mobile devices. Scheduling controls let you define operating hours, show the widget when your team is online, and send automatic responses on selected days.
The widget supports English, German, French, Spanish, Italian, and Portuguese. Agents can also use Tidio mobile applications for iOS and Android to respond to messages while away from a desktop. These options help maintain a consistent support process across website visitors and communication channels.
Using Tidio with WordPress
Tidio requires a Tidio account. After installation, you can create an account from the WordPress administration panel or connect an existing Tidio login. The service is integrated with the WordPress live chat plugin, so no additional tools are required to start using the widget after setup.
Installation
- Install and activate the Tidio plugin in WordPress.
- Open the new Tidio live chat area in the WordPress administration menu.
- Create a Tidio account or sign in with existing credentials.
- Complete the initial configuration and customize the widget, pages, schedules, and support options.
- Set up live chat, automation, chatbots, routing, or WooCommerce features as needed.
Tidio offers a free plan and a seven-day trial for premium features. Premium options are available from $29 per month according to the supplied information.
