Conversational answers from your content
Hyve Pro is a WordPress chatbot and conversational AI assistant built around the information your visitors need. It uses retrieval-augmented generation (RAG) to search selected content first, then generate answers from the most relevant information. This makes it useful for support pages, documentation, pricing questions, product discovery, and other situations where visitors need a clearer way to find information already available to them.
You can build a knowledge base from WordPress posts, pages, WooCommerce products, and custom post types. When a page is edited, Hyve re-indexes it on save, helping the assistant work from the updated version. Answers include numbered source links, allowing visitors to open the referenced pages and read further.
More knowledge sources with Pro
Hyve Pro extends the knowledge base beyond WordPress. Import PDF, Word, Markdown, text, and CSV files so manuals, policies, price lists, and other documents can be used for answers without republishing them as WordPress content. You can also crawl a website URL or add an entire website through its sitemap, making external documentation available inside the chat experience.
For information that you prefer not to publish publicly, Hyve Pro lets you type in custom data for the assistant to use. These options help bring together site content, documents, external resources, and selected internal information in one conversational interface.
Capture leads inside the chat
Use the chatbot as a lead generation channel as well as an information resource. Hyve Pro adds a contact form inside the chat, with fields you choose. You can display it before the conversation starts, when the assistant cannot answer, or when a visitor asks to speak to a person.
Leads appear in the dashboard beside the conversation they came from. Your team can therefore review the enquiry together with its context before replying, rather than handling the contact details separately from the visitor’s questions.
Live read-only Skills
Hyve Pro Skills allow the assistant to retrieve live information from your website beyond the indexed knowledge base. This read-only AI agent capability is suited to answers that depend on current website information while keeping the assistant focused on retrieving information rather than changing site content.
Customize and review conversations
Give the assistant a custom name and personality, add custom instructions, and match the widget to your brand with custom colors, icons, and styling. You can also write the welcome message and the fallback message shown when the available content does not cover a question.
Content moderation can screen visitor messages before they reach the AI. Optional chat sound and message timestamps are available, along with privacy controls and an optional chat privacy notice. The dashboard shows recent conversations, and Pro can help you identify unanswered questions, review common questions and trends, and export chats as CSV for team review.
How to get started
- Install Hyve on your WordPress site.
- Choose the WordPress content, files, websites, or custom data the chatbot should learn from.
- Choose Hyve Connect or connect your own OpenAI key, then place the chat widget on your site.
Once configured, visitors can ask questions naturally and receive answers based on the information you selected.
