Live chat and chatbot communication
Chaport Pro and Chaport Unlimited are paid plans for the Chaport live chat and chatbot solution. They help website teams communicate with visitors, provide timely assistance, automate routine conversations, and support sales activity from a single workspace.
The service combines a website chat widget with operator tools, chatbots, multichannel messaging, and visitor information features. Visitors can contact your team through live chat, Facebook, Telegram, Viber, or email, while operators can manage incoming conversations in one place.
Practical ways to use Chaport
Support and customer experience
Use live chat for direct assistance and chatbots for frequently asked questions. When a conversation becomes too complex for automation, a chatbot can transfer it to a live chat operator. This combination helps your team handle routine requests while keeping human support available for more involved questions.
Lead generation and sales
Targeted auto-invitations can start conversations with visitors according to specified rules. A pre-chat form or chatbot conversation can collect contact details, helping you identify interested visitors and qualify leads. Automated messages can also reach customers at important moments, such as while they are viewing a checkout page.
Team collaboration
Operators can invite another operator into a conversation or join an existing chat. Teams can be organized around roles such as Support, Sales, or Marketing, and assignment rules can help direct conversations within the operator workflow.
Operator and visitor tools
- Create chatbot scenarios with an editor designed to work without coding skills.
- Use desktop applications for macOS and Windows and mobile applications for iOS and Android.
- View typing insights and the pages visitors browse while chatting.
- Collect visitor information or conduct a survey through a pre-chat form.
- Search previous chats by visitor name, email, phone number, notes, or message text.
- Send a direct chat link to customers.
- Use the Ban option to block unwanted visitors from messaging.
Customization and workflow automation
The mobile-friendly widget can be adjusted to suit your website. You can choose colors, add a background, change its position, and fine-tune other settings. Chaport can also connect with existing tools through its API or Zapier, allowing collected data to be transferred to a CRM, email service, task manager, or another connected system.
Reports and multilingual widget support are included among the available Chaport capabilities. The plans are presented as Free, Pro, and Unlimited options, with Pro and Unlimited serving as the paid editions described here. Pro is listed for four operators, while Unlimited is listed for unlimited operators.
Installation and initial setup
Install Chaport on your WordPress website and configure the chat widget from the available settings. Customize its appearance, set up operators or teams, and create chatbot scenarios if automation is needed. After installation, the widget becomes visible on the website so your team can begin communicating with visitors.
Before going live, connect any required channels or external tools, prepare pre-chat questions, and define the rules for invitations, assignments, and chatbot transfers. This creates a practical workflow for support, lead capture, and sales conversations.
