Automated review collection for WooCommerce
Customer Reviews Collector for WooCommerce PRO helps businesses collect customer feedback after WooCommerce orders are completed. Its automated invitation system sends review requests without requiring each message to be created manually, giving stores a more consistent way to ask customers for feedback.
The plugin supports review collection across more than 100 platforms, including Google, Facebook, Trustpilot, Yelp, and Sitejabber. You can choose where customers are directed, making it possible to focus your review requests on the platform that matters most to your business.
Scheduled invitations and customizable emails
Review invitations can be scheduled to send after an order is completed. This allows your store to create a repeatable follow-up process that fits the customer journey. Email templates are customizable, so invitation messages can be adapted to your business and the review destination you want to promote.
The workflow can also include follow-up invitations. Alongside automated sending, the plugin provides statistics analysis, helping you review how your invitation activity is performing.
PRO intelligent invitation system
The PRO package adds an intelligent invitation system designed to separate lower and higher star ratings before sending customers to a public review page. In the invitation, the platform link is replaced with a star-rating choice.
- Customers selecting 1, 2, or 3 stars are offered the option to contact customer support directly instead of being redirected immediately to write a review.
- Customers selecting 4 or 5 stars are redirected to a link where they can share feedback about the company.
This approach creates a two-stage invitation flow. It gives customers a way to raise concerns directly while guiding higher ratings toward the selected review platform.
Practical uses for growing businesses
The plugin can be used by businesses that want to build a regular review-request process after completed orders. It is suitable for stores collecting feedback on Google, Facebook, Yelp, Trustpilot, or other supported platforms, and for businesses that want to direct customers to one preferred destination through their email templates.
Google is highlighted as a useful review destination when a physical address is set in a Google Business account, because the business can appear on Google Maps. The source also notes that online reviews can influence purchasing decisions and that displaying Google reviews on a website may support conversion rates.
Installation and setup
To use the PRO workflow, add the Customer Reviews Collector for WooCommerce plugin to your WordPress site and configure its invitation settings. Customize the email templates, select the review platform link you want to use, and schedule invitations for completed orders. Then enable the intelligent invitation system to apply the star-rating routing described above.
After setup, review the invitation activity and statistics regularly. If you need help setting up the plugin for your business, the source states that customer support is available by email in English 24/7.
