Customer feedback for WooCommerce
CusRev Pro is the paid plan of Customer Reviews for WooCommerce, a plugin for collecting, displaying, and managing customer feedback in a WooCommerce store. It helps store owners request reviews after transactions, present enhanced review content, and give customers a place to ask and answer product questions.
The review workflow can be automated after an order is fulfilled and marked as completed. After a customizable delay, the customer receives a personalized review request email. Customers can review multiple purchased items through an aggregated, one-page form, making it practical for orders that contain more than one product.
Review reminders and invitations
Set up automated or manual email reminders and personalize messages with built-in variables. Manual invitations can target selected orders. The plugin also supports manual WhatsApp invitations through a click-to-chat integration.
- Restrict emails to particular product categories or customer user roles.
- Use a responsive email template with custom colors.
- Include an unsubscribe option.
- Test emails before sending them.
- Track when customers open review invitations and view aggregated review forms.
- Send reminders in different languages through qTranslate X, Polylang, TranslatePress, and WPML integrations.
Enhanced reviews and customer questions
Customers can submit ratings, images, and videos through the review forms. The plugin publishes submitted reviews in the standard WooCommerce review format. Store owners can also offer a discount code for a future purchase as a thank-you for leaving a review.
A Question and Answer feature lets customers ask and answer product-related questions and FAQs on product pages. This gives stores another way to address common questions alongside their reviews.
Import, export, and external connections
Import and export product and store reviews using CSV files. Reviews with images and videos can also be imported or exported, and the same workflow supports product questions and answers. These tools can help organize review data when maintaining store content or moving information between systems.
CusRev includes an optional integration with an external service for verifying customer reviews. It also supports integration with Google Shopping. CAPTCHA options require a site key and secret key from the selected CAPTCHA service, which are then entered in the plugin settings.
Pro plan and practical use
CusRev offers Free and Pro plans. The Pro plan provides additional features and email support. It is suited to stores that want a more developed review collection process, enhanced customer submissions, product Q&A, and tools for managing review data.
Installation and setup
Make sure WooCommerce is installed before adding the plugin. After installation, follow the Getting Started Tutorial to configure review reminders, forms, integrations, and related settings. Test the email presentation and review workflow before sending invitations to customers.
