Customer conversations for online stores
Smartsupp Premium is a paid plan for connecting with website visitors through live chat, chatbots, AI-assisted shopping guidance, and automated messaging. It is designed for online stores and websites that want to engage visitors at the right time, answer questions, collect leads, and support purchase decisions through conversations.
The service brings customer inquiries into a central dashboard and also supports Messenger, WhatsApp, and email integration. Teams can use the available tools to manage conversations, understand customer needs, and follow up from supported web and mobile interfaces.
Premium capabilities
Smartsupp’s premium plans include advanced AI features and detailed statistics. The statistics help you review customer satisfaction, agent performance, conversation dynamics, popular inquiries, and which visitors are converting or may need additional attention.
The Mira AI shopping assistant is available to provide assistance around the clock. It can automatically answer up to 80% of customer queries, recommend products, and support cross-sell and up-sell opportunities. Mira AI can learn about products by scraping a website URL or using a product feed, helping it provide product guidance and recommendations.
- Live chat: Connect with e-shop customers in real time.
- Chatbots: Answer visitor questions, guide people toward products, and continue conversations when your team is unavailable.
- Lead generation: Collect leads automatically through a chatbot and categorize them according to your needs.
- Unified messaging: Bring Messenger, WhatsApp, and email inquiries into one dashboard.
- E-shop data: View customer information during a conversation through the WordPress integration.
- Mobile access: Stay connected with customers through mobile apps.
Practical ways to use Smartsupp
Use live chat to respond to product questions while visitors are browsing. Configure a chatbot to provide guidance, answer common questions, and capture contact details. Mira AI can offer product recommendations when your team is not available, while automated messaging can help engage visitors at relevant moments.
For customer service teams, the dashboard provides a single place to handle inquiries from supported channels. The statistics can then help you examine satisfaction, team performance, and recurring questions. This creates a practical workflow from first interaction to follow-up and review.
Installation and setup
On a WordPress website, install the designated Smartsupp plugin and log into your Smartsupp account in the plugin settings. The integration is handled automatically from there. Manual installation is also available through the provider’s step-by-step tutorial.
Mira AI is described as a plug-and-play solution that does not require coding knowledge. Its setup can use your website URL or product feed to gather product information and support personalized shopping guidance.
