Real-time communication for WordPress websites
LiveChat Business and Enterprise are paid plans for adding a live chat widget to a WordPress website. They help teams communicate with visitors while people browse a blog, online store, or service business. Use the widget to answer questions in real time, provide customer support, send personalized messages, collect leads, or act as a contact form when agents are offline.
The widget works with WordPress themes and templates without custom modifications. It can be placed across a site, customized to match the brand, and used with WooCommerce, BigCommerce for WordPress, and Ecwid for ecommerce conversations.
Support, sales, and lead capture
- Real-time chat: Connect visitors with support and sales teams while they browse.
- Offline lead capture: Collect messages through the widget when the team is unavailable, with messages stored for follow-up.
- Visitor tracking: See pages viewed, referral sources, and products being browsed in real time.
- Targeted messages: Use visitor behavior to send personalized messages or chat invitations, including greetings for returning visitors and prompts on pricing or checkout pages.
- Ecommerce assistance: View cart contents for upsell and cross-sell opportunities, send cart recovery messages, and provide proactive support.
- Customer profiles and CRM integration: Review visitor profiles with past chat history, location, and behavior, then connect with CRM tools for more personalized support.
- Quick replies and message sneak peek: Use saved answers for common questions and see what customers are typing before they send a message.
Connected team workflows
LiveChat can connect with HelpDesk to bring live chat, email, and tickets into one workflow. Conversations can become tickets and be tracked through resolution. Report and analytics tools provide information about sales, chat satisfaction, and response times.
For wider communication workflows, integrations include HubSpot CRM, Salesforce, Zendesk, WhatsApp, Facebook Messenger, Instagram, Mailchimp, Google Analytics, and Slack. These connections can help keep customer relationships, marketing, social messaging, and team activity in sync.
Multisite and mobile access
Multisite support lets you add LiveChat to multiple WordPress sites without extra charges. Customize the widget for individual pages or keep a consistent presentation across the network. Teams can also use the LiveChat mobile apps for iOS and Android, alongside browser-based and Windows or macOS desktop applications.
Installation and setup
Install and activate the LiveChat plugin on your WordPress website. During setup, sign in to an existing LiveChat account or create one. An account is required, and a free trial is available without a credit card. After connecting the plugin, sign in through the web, desktop, or mobile app, customize the widget, configure automated greetings, and begin chatting with visitors.
