Conversational shopping for WooCommerce
Geeky Bot Commerce Pro extends Geeky Bot – AI Sales Assistant for WooCommerce into a more action-oriented shopping assistant. It helps shoppers discover products through natural questions, refine their requests, compare suitable options, and move from product research toward purchase-related actions inside the WooCommerce storefront.
The assistant searches visible products using details such as product name, category, price, color, size, stock, sale status, use case, and shopper preferences. It can handle follow-up refinements, synonyms, spelling mistakes, and close matches while keeping answers grounded in available WooCommerce data. Product responses may use descriptions, attributes, variations, prices, and stock information. When information is unavailable, the assistant says so rather than inventing details.
Commerce Pro capabilities
- Variation selection: help shoppers select from available product variations during the buying conversation.
- Cart and checkout actions: support shopping steps that move from product discovery toward cart and checkout activity.
- Order help: provide assistance related to orders within the supported shopping workflow.
- Product comparison: help shoppers compare products while considering their stated requirements.
- Advanced recommendations: suggest suitable products and explain why they match the request.
- Sales-intent analytics: provide insight into sales-related shopper intent.
Grounded answers and store policies
Geeky Bot is designed as a focused sales assistant rather than a general website chatbot. Store owners can choose published pages for shipping, refunds, returns, exchanges, warranty, payment, privacy, and other store-policy questions. Policy answers remain limited to approved sources; the assistant does not crawl arbitrary pages.
If no exact product result exists, Geeky Bot can present clearly labeled close matches or suggest a sensible constraint to remove. This gives shoppers a practical way to continue product discovery without treating an approximate result as an exact match.
Storefront and administration
The responsive floating widget supports product cards, suggested questions, a configurable timed shopper invitation, clear shopper and assistant identities, persistent browser-side history, and a clear-chat control. It also includes accessible focus states, reduced-motion support, and scoped styling intended to avoid theme conflicts.
A guided setup checks WooCommerce, builds the product index, selects policy pages, configures the widget, and verifies readiness. Guided Demo can create realistic test questions from the store’s products, including short conversations that demonstrate contextual follow-up answers.
Store owners can review conversations, group unanswered questions, see products opened from chat, export data to CSV, delete stored conversations, configure guest storage and retention, and use WordPress personal-data export and erasure tools.
Installation and configuration
Install Geeky Bot Commerce Pro in the WooCommerce store, then use the guided setup to check WooCommerce, build the product index, select approved policy pages, configure the storefront widget, and verify readiness. Core discovery and grounded routing can run locally. Zywrap and OpenAI are optional services selected and configured by the administrator.
Depending on configuration, the plugin may store conversation messages, session identifiers, response intent, product references, policy references, and product-click events in the WordPress database. Retention settings, conversation deletion tools, and WordPress personal-data export and erasure integration are provided for store administration.
