Centralize customer contact in one widget
Bit Assist Pro is a WordPress chat and contact widget for bringing multiple communication options together in a single floating interface. Visitors can choose their preferred channel, including WhatsApp, Facebook Messenger, Telegram, Instagram, Discord, Slack, Viber, TikTok, LinkedIn, SMS, Signal, Snapchat, Twitter, Line, WeChat, Pinterest, YouTube, and other listed channels.
The widget can also connect visitors with live chat services such as Tidio, Tawk, Crisp, and Intercom. Bit Assist is not itself a dedicated live chat system; instead, it provides a central way to present messaging and support channels on a website.
Paid capabilities for flexible support workflows
- Unlimited widgets: Create unlimited chat widgets for different customer-support needs and websites. Existing widgets can also be copied or duplicated to save setup time.
- Expanded buttons: Add buttons for Tidio, Tawk, Crisp, Intercom, custom iframe content, a knowledge base, FAQs, WordPress Search, and WooCommerce, alongside the available messaging channels.
- Custom forms and webhooks: Collect visitor information with a custom or contact form and send submitted data through a webhook URL to external services and automation platforms.
- WooCommerce tools: Add a WooCommerce button for order details and shipping-status lookup.
- Business hours and page filters: Align widget availability with office hours and choose the pages where a widget appears.
- Analytics: Track visitor and click counts through widget analytics. Google Tag Manager click tracking is also available after configuration.
- Appearance controls: Use custom CSS, select widget styles, and target desktop or mobile visitors. The widget can be positioned in the top-left, top-right, bottom-left, or bottom-right corner, with click, hover, or default-open behavior.
Useful across websites and channels
Bit Assist Pro suits businesses that want to give visitors a direct route to the channel they already use. A site can present social messaging, live chat services, FAQs, a knowledge base, search, forms, and WooCommerce information from one floating control.
The external publishing feature extends the widget beyond WordPress. Configure the channels, add the external domain, copy the provided script, and paste it into a site built with platforms such as Drupal, Joomla, Wix, or Shopify. This supports a consistent contact experience across multiple online properties.
Set up a practical contact workflow
Start by creating a widget for a specific purpose, such as general enquiries, sales questions, or order support. Add the relevant channel buttons and configure the position, behavior, appearance, and device visibility. Use page filters when different sections of a site need different contact options.
For forms, add the fields your visitors need to complete and connect the form to a webhook URL when submitted data should move into another workflow or application. Business-hours settings can help match the widget to a fixed support schedule.
Installation
Add Bit Assist Pro to a WordPress website, then create and configure a chat widget from its available settings. Select the channels, buttons, display rules, and appearance options you need. For an external website, use the publish feature to add the configured script to the selected domain.
